Long before I was bitten by the real estate bug, I spent years honing my customer service skills. As department manager of a group of therapists, my job WAS people – managing consumer expectations and staff scheduling, educating clients, coordinating internal and external communications, trouble shooting, meeting and exceeding management goals and organizing and creating systems for the department’s success.
While I enjoyed the array of people-oriented responsibilities, I wanted to learn more about the technical side of the business. So, I spent the next five years doing just that – working as a manger of information systems. Specifically, I was working for a company that owned five health clubs. From this experience, I developed expertise in accounting, website development and management.
Then it happened. In 2000, I bought my first place. This event sparked my interest in real estate – as an investment. And I just knew… This is my dream career. I rented out that first place and did the same with a few more I purchased. My goal at the time was to be able to live off my real estate investments by creating my own “pension.”
When I realized what I really wanted to do was share my love of real estate, including the benefits of having an investment you can actually live in, I obtained a sales associate, followed by a broker real estate license in Maryland, Virginia and DC – and most recently, Florida.
Although “realtor®” is typically considered a sales job, that is not my approach to the profession. While most clients are looking at the purchase solely as a home, I am also looking at each prospect as an investment – as if I were buying the house. I consider the following about the property: its potential, capital improvements that can be made to it, how long my clients intend to own this home and how that timeframe may affect their returns. I take each transaction and treat each client personally. I am the sole contact for my clients and provide them with vetted resources – from lenders and title companies to home inspectors and vendors. Why is this so important? Because I have built my brand and reputation organically, one referral at a time. Currently, 85% of my clients are referrals or repeat clients.
Real estate markets are constantly shifting, it’s my job to interpret the market and place my clients in the most favorable position to meet their real estate goals. Each day, I help clients realize these goals by being current on market trends, effectively communicating the transaction process, managing expectations and partnering with other proven successful professionals pertinent to the transaction.
There is no greater satisfaction for me than helping people navigate what is often seen as an overwhelming, life-changing mission. By helping clients break down the process and take it step by step, their experience is turned into a positive and exciting one.
This is my story. But we all have a story. And an important part of that narrative is where we live. Let me help you with that central aspect of your next chapter. Because your happiness and satisfaction are an important part of my story, too.
Affiliated with Coldwell Banker September 2012 – June 2018
International President’s Circle
Associate Broker with Coldwell Banker – 2017
Top 5% of all 92,000 sales associates/representatives internationally qualified.
International Sterling Society
Coldwell Banker Residential Brokerage – 2015, 2016
Top 17% of all sales associates/representatives internationally qualified.
Top 100 Agent Greater Washington DC Metro Area
Coldwell Banker Residential Brokerage – 2015, 2016, 2017
With more than 2,400 sales associates serving the communities of Baltimore, Washington, D.C. and the Maryland and Delaware Beaches. Coldwell Banker Residential Brokerage is a subsidiary of NRT LLC, the nation’s largest residential real estate brokerage company. Worldwide, the Coldwell Banker network includes 3,000 offices with nearly 92,000 sales associates.